We are committed to protecting and respecting your privacy. This policy provides you with the details of how any personal data we collect from you or that you provide us will be used and processed.
Information from the user
We may collect and process the following aspects of data about you:
- Information that you provide us by filling in forms on our site.
- If you contact us, we may keep a record of that correspondence
We may also ask you to complete questions or surveys for research purposes. This is not something you have to respond to.
Details of your visits to our site in the form of analytics, this could include places and resources you access on our site, time spent on our site and where you are directed to our site from.
How we use your information
This privacy notice tells you what to expect when Change Grow Live collects personal information. It applies to information we collect about:
- Visitors to our website
- Complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
- People who use Change Grow Live services
- Job applicants, current and former Change Grow Live employees
1. Visitors to our website
When someone visits changegrowlive.org we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Change Grow Live or any third party.
Security and performance
Change Grow Live uses a third party service to help maintain the security and performance of the Change Grow Live website. To deliver this service it processes the IP addresses of visitors to the Change Grow Live website.
The IP address (Internet Protocol address) is a numerical label that computers, tablets, smartphones, and other computing devices, use to identify themselves and communicate with other devices.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
2. Complaints and other individuals in relation to a data protection or freedom of information complaint or enquiry
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone. We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that.
However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
3. People who use Change Grow Live services
Change Grow Live offers a wide variety of different services to local communities, young people, families, adults and general members of the public. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested some of our service materials available to the public to find out if they are happy to proceed further with the service or facilities available. All information held by Change Grow Live in this regard is subject to strict data protection principles to ensure the security, consistent management and compliance to Information Commissioner’s Office (ICO) standards are maintained at all times due to the confidential nature of the data filed.
We will ask service users how they would like us to stay in touch with them during their treatment. Service users can update this information on their preferred contact methods at any time.
We normally retain service user records for seven years after they finish treatment with Change Grow Live, and delete their files after this.
Service providers reporting a breach
Public service providers are required to consider reporting serious security breaches to the Information Commissioner’s Office (ICO). We provide an online form for this purpose, we use the data collected by the form to record the breach, to make decisions about the action we may take, and as relevant in order to carry out those actions.
We retain personal information only for as long as necessary to carry out these functions, and in line with our retention schedule. This means that logs and breach reports will be retained for two years from receipt and longer where this information leads to regulatory action being taken. Change Grow Live has measures in place to ensure the security of data collected and only processes personal information in line with our policies and procedures.
4. Job applicants, current and former Change Grow Live employees
When individuals apply to work at change, grow, live, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de personalized statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with change, grow, live, we will compile a file relating to their employment. We have to hold this information in order to employ people. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Change Grow Live has ended, we will retain the file for six years after they leave Change Grow Live’s employment, and delete it after this.
Complaints or queries
Change Grow Live tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Change Grow Live’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
Change Grow Live tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 2018. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the relevant information requested in an intelligible form.
To make a request to Change Grow Live for any personal information we may hold you need to put the request in writing addressing it to the Data Officer, Legal Services Dept, or writing to the address provided below.
You can also get further information on:
- agreements we have with other organisations for sharing information;
- circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
- our instructions to staff on how to collect, use and delete personal data; and
- how we check that the information we hold is accurate and up to date.
Changes to this privacy notice
Change Grow Live keep this and all current privacy notice or confidential agreements with clients under annual review or as and when required by legislation. The next review for this privacy notice will be June 2020.
How to contact us
Change Grow Live, Tower Point, 3rd Floor,
44 North Road, Brighton,
East Sussex BN1 1YR
Address to Data Officer, Legal Services Dept.
or email firstname.lastname@example.org
Alternatively please contact our National Information Security Manager at the same address above or at email@example.com.
What is a cookie?
Cookies are small files comprised of letters and numbers that are downloaded onto your desktop computer, mobile or other handheld device when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically by remembering settings you selected during earlier visits, amongst other functions. Cookies do not harm your computer. If you would like to learn more about cookies in general you can visit www.allaboutcookies.org
You can read more about how we use and apply cookies here.
We may collect information about your computer, including where available your IP address, operating system and browser type all of this is for system administration. This is only statistical data and does not identify any individual.
Personal data is not stored on this website and it is transferred directly to Change Grow Live – Newcastle Stop Smoking + Service info email address for them to use your data in order to contact you and have data around the path you want to take with this service.
Disclosure of your information
We may disclose your personal information to third parties if we are under a duty to disclose or share your data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk solution.
You have the right to ask us not to process your personal data for marketing purposes, although we will usually ask your permission before we collect any information if we intend to disclose any details to and third party for any such purposes.
You have the right to refuse such intentions by checking the correct boxes on any forms we use to collect data, or by contacting us at any time.
Our site may from time to time contain links to and from other websites. If you were to follow a link to any of these sites please note that these websites have their own privacy policies and we do accept any responsibility or liability for these policies. Please make sure to check these policies before you submit any personal data to any of these websites.
• Any changes we make to our policy will be displayed on this page and where appropriate notified to you via email.